Setting Up E-Mail Templates

E-Commerce B2B uses e-mail templates for automatically composing e-mails sent from the system. E-mails using templates include:

• Notification e-mails you receive on new orders, comments, and sign-ups in the Storefront
• E-mails sent by you to the customers regarding e-commerce orders
• E-mails sent by you to the customers upon account activation or password reset

An e-mail template is essentially a pre-composed e-mail text with the placeholders for the variable fields.

E-Commerce B2B utilizes Dynamics NAV Standard Text Codes and their Extended Texts to store e-mail templates. Each template that is used for a particular type of e-mail is represented by a Standard Text Code, and the texts that are used for e-mail bodies are represented by the Extended Texts linked to the Standard Text Codes.

E-Commerce B2B supports multi-language variants of the templates - when creating Extended Texts, you specify either the specific Language Code for the text, or mark the Extended Text with All Language Codes=Yes to use this text when the Language Code is not specified for the Contact or Customer you are sending the e-mail to, or the text is not available for the Language Code of the Contact or Customer.

When setting up E-Commerce B2B, the standard set of e-mail templates is included in the base configuration package. The screenshot illustrates the data structure for the welcome e-mail template that is sent to your customers upon account activation and password reset.

When composing e-mail texts, given the standard limit of 50 characters per line, simply continuing the text on the next line is not interpreted as a line break for e-mail text. To include a newline, you must include a blank line in your Extended Text.

Note: E-Commerce B2B does not support Starting Date and Ending Date fields on the Extended Text header.

E-Commerce B2B supports the following placeholder codes that are replaced by the respective values when composing e-mails: