Under some circumstances, there may may be a need to change or amend an order that your customer has placed. Normally the customer should be informed of such changes before shipping takes place, and you may also need to acquire the customer consent that the order is still valid after your changes.
E-Commerce B2B supports requesting and collecting the customer's approval for order changes during the processing flow. When you have changed items or pricing, added shipping cost or similar, you can notify the customer via e-mail, and the customer will be able to approve or decline the change by signing in to the Storefront, reviewing the changes and approve or decline them respectively.
Since the Order is not considered final while in approval collection status, it is not possible to request the approval having set Status=Released for the Sales Order.
Please note that it is not reccomended to use this approach if there is a significant chance the customer will reject the order altogether, or the approval will take considerable time, as all the Item quantities you have on the Order lines are already “reserved” in Dynamics NAV - the respective Item Availability is reduced, and the demand for Items is considered by purchase/requisition planning tools. If you are unsure the order will take place, please consider creating a Sales Quote first.